The Dochas Centre 50 Campbell Street, Lochgilphead, Argyll PA31 8JU               Scottish Charity No  029821                                                                                                                

Home About Us Gallery Carers Centre Outreach Counselling Contact Us


Carers Centre & Gallery

“ Bringing together people who care “

Terms and Conditions

Privacy Notice                                                                                                                

PRIVACY NOTICE – In relation to Support provided through the Carers (Scotland) Act 2016

(This applies to Carers who registered with Dochas Carers Centre)

Your Personal Data

What information do we need?

Argyll and Bute Council will act as the ‘Data Controller’ for the personal data you provide to us.

1The Data Protection Officer, who is responsible for ensuring personal data is managed in accordance with data protection legislation, can be contacted as follows:

Address: Iain Jackson, Governance and Risk Manager, Argyll and Bute Council, Governance and Law, Kilmory, Lochgilphead PA31 8RT.  

Email:   or   

Telephone:  01546 604188 or 01546 605522  

2The information we collect from you will include details such as your name, home address, e-mail address as well as the impact your caring role has on you including identification if you wish to continue with your caring role. In addition the following areas of your personal life will be discussed: Health and Wellbeing, your relationships, your living environment, your employment and training, your finances, your life balance as well as your future and emergency plans. You do not need to provide information for any of the above areas should you not wish to. You will be provided with information as to why we address the areas so we can provide you with the support you require.

Unless specifically agreed with you, we will only collect personal data about you which does not include any special categories of personal information about you (also known as ‘sensitive personal data’.  Or, if you will be collecting special category data;

Where specifically agreed with you, for the purposes of completing an Adult Carers Support Plan or Young Carers Statement and to comply with the GDPR legislation, the personal data we require includes special category information about you (also known as “sensitive personal data”). This information is specifically in relation to a summary of your caring situation, your responsibilities, your Health and Wellbeing, your relationships, your living environment, your employment and training, your finances, your life balance as well as your future and any emergency plans.

Why we need this information?

3Your information is being collected for the following purpose(s):-

Completion of an Adult Carers Support Plan (ACSP) or Young Carers Statement (YCS).

Identify the associated risk in relation to the following areas: Health and Wellbeing, your relationships, your living environment, your employment and training, your finances, your life balance as well as your future and emergency plans. Dependent on the identified level of risk recorded in your ACSP/YCS the correct support will be identified to enable you to continue with your caring role as long as you wish to do so.

We need to know this personal data in order to be able to identify your eligibility for support from either statutory services or partner organisations and provide the right support at the right time and in the right manner.

This means we will need to provide our partner organisations with your personal data to enable and support the process of completing assessments and formulating your ACSP/YCS.

If you do not provide this information then we will be unable to provide you with services or support to enable you to maintain your caring role if you so wish. However this does not mean you will not be able to receive support only that all supports available may not be able to be assigned to support you. We will not collect any personal data from you that isn’t needed for delivery of those services.

4The lawful basis for collecting your information in these circumstances is / are*:-

Legal obligation – processing is necessary for compliance with a legal obligation in relation to:

Ensuring compliance with General Data Protection Regulations (GDPR),

Ensuring compliance with Carers (Scotland) Act 2016,

Ensuring compliance with Social Work (Scotland) Act 1968

Ensuring compliance with Childrens (Scotland) Act 1995

Ensuring compliance with Public Records (Scotland) Act 2011

Ensuring compliance with Freedom of Information (Scotland) Act 2002.

Contractual – the processing is necessary for the performance of a contract with you or to take steps to enter into a contract with you to gain statutory supports as identified in the Carers (Scotland) Act 2016, Social Work (Scotland) Act 1968 and Childrens (Scotland) Act 1995.

Vital interests – processing is necessary to protect your vital interests or those of the cared for person. These interests may include referrals where necessary or required to Social Work of details of concerns which may lead to the use of Adult Support and Protection (Scotland) Act 2007 or the Childrens (Scotland) Act 1995. In addition any concerns regarding either your health or that of the cared for person may lead to referrals to health or GP partners.

Consent – This is necessary for us to record that you have given us your consent to process your personal data. Any information which is directly in relation to the cared for person will require additional consent from them or where the person does not have capacity agreement to process their data will need to be provided by their registered Guardian or Power of Attorney

Legitimate interests – processing is necessary for purposes of legitimate interests pursued by the business or a third party, except where such interests are overridden by the interests, rights or freedoms of the individual, where support is provided by partner organisations.

• For the provision of health or social care or treatment or the management of health or social care systems and services; or

• For reasons of substantial public interest for aims that are proportionate and which contain appropriate safeguarding measures, or

• In order to protect the vital interests of an individual; or

• For the establishment, exercise or defence of legal claims or in the case of a court order.

What we will do with your information?

No 3rd parties will access to your personal data unless there is a legal obligation to do so.

In order to provide this service provided to you, we will share your information with the service / agencies or categories of organisations listed below for the purposes specified.

1. Other public bodies (and also receive information from these other bodies) for the purpose of providing the correct supports for example NHS support in relation to your health needs.

2. Partner organisations (Carers Centres) who provide assessment and complete the ACSP/YCS

3. If or where necessary other Statutory Services for the purpose of Child Protection or Adult Protection in line with the Children (Scotland) Act 1995 or the Adult Support and Protection (Scotland) Act 2007

4. Other Council services to help us improve our services and support you to continue with your caring role should you so wish.

N.B. In relation to possible Child Protection or Adult Protection, when you do not provide information directly to us, we may receive it from other relevant organisations which may include other Council services, NHS Boards, GPs, Local Authorities; Police. You will be informed if this is necessary.

All of the information we collect from you will be processed by staff in the United Kingdom.  You should also be aware that your data will be stored on servers located in within the United Kingdom; the data will not be processed outside the European Union.  We will take all reasonable steps to ensure that your data is kept securely and more information on how we do this can be requested from the Data Protection Officer.

How long will we keep your information?

7We will usually keep your information for a minimum of 5 years, after this period it will be destroyed under secure arrangements if it is no longer required for the lawful purpose(s) for which it was obtained.  More information on our retention policy and procedure can be obtained from the Data Protection Officer if required.

What other purposes would we like to use your information for?  

In addition your information may be used to collate information for the Scottish Government. This is in line with the requirement of the Carers (Scotland) Act 2016.

Your Rights

When you provide information to the Council, you will have the following rights:

to withdraw consent at any time, where the lawful basis specified above is consent

to lodge a complaint with the Information Commissioner’s Office – see below for details

to request access to your personal data – please contact the Data Protection Officer if you wish to submit a request.

to data portability, where the Legal basis specified above is i) consent or ii) performance of a contract

to request rectification or erasure of your personal data, as far as the legislation permits – please contact the Data Protection Officer and provide details of what data you wish to be rectified or erased.

You can find out more about your rights in relation to data protection here: or from the Data Protection Officer by telephone or in writing, as detailed above.

Information Commissioner’s Office

The ICO is the UK’s independent body set up to uphold information rights.  

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone:  0303 123 1113   Email:  

The Information Commissioner’s Office – Scotland

45 Melville Street, Edinburgh, EH3 7HL

Telephone:  0303 123 1115  Email: